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Air Travel

Air travel, who needs it! It is supposed to be fast and convenient when in truth it is neither. A good friend back in Australia who was a pilot told me "if you want to be sure of getting somewhere do not fly." And that was in the late seventies, how bad is it now. Missed the blog yesterday while flying from Phoenix to New Orleans on Delta, via Atlanta of course, and taking twelve hours with only four of that actually flying! I would not mind that they have delays and problems with aircraft if they actually told you the truth and not the continual lies.  Only one very nice lady actually told me the truth. They must all go to school to learn how to lie to customers, yes customers, something the airlines have forgotten about, and to threaten them with not flying at all if they dare to complain. Try and find a complaints button on their web site.

So, here I am back in Louisiana finishing packing and getting set to drive back to Phoenix. We have a hanger to set up at Falcon Field, a municipal airport in Mesa, where we are going to promote the new track. Put in some toys to compliment the helicopters, planes, and power boat already there, and set up a projector and some couches and we are ready for our first group in two weeks. As I said, the project is evolving and we are now planning to place"casitas," garages with living space above, along pit lane so it looks like a European track. Getting nicer every day.

Big day today which I will try and watch between packing. World Cup final, British GP, ALMS Miller, and Tour de France. Hope you all enjoy, back Monday!

Reader Comments (1)

Interesting that most companies these days do not encourage feedback, good or bad, and yet state they 'excel in customer service'. And they know that how? Putting lip service into their customer service, more like it. From feedback is where the magic lies in our customer engagement. Why some businesses make it hard to give feedback escapes me. Fear of hearing the negative?

On another note, Webber did well again. Oi

MotoGP changes are occurring with announcements starting. Be interesting to see what the riders, marques and DORNA choose to do to improve the flagging formula.

Got to love the reality of arranging a parking spot for my helicopter.

Enjoy. ps - Customer Service is a professional interest of mine.

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